This Privacy Policy explains how Crest Maison (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or purchase from crestmaison.in (the “Website”).

By using our Website, you agree to the practices described below.

1. Information We Collect

A. Information Collected Automatically

When you browse our Website, certain information is collected automatically about your device and browsing behaviour. This may include:

  • IP address
  • Browser type and version
  • Device type
  • Time zone
  • Referring website or search terms
  • Pages viewed and time spent on pages
  • Interaction data (clicks, navigation patterns)

We refer to this as Device Data.

We collect this information using technologies such as:

  • Cookies – Small data files stored on your device that help improve your browsing experience.
  • Log Files – Records of activity on the Website.
  • Tracking Tools – Including pixels, tags, and similar technologies that analyze usage and performance.

You may disable cookies through your browser settings; however, doing so may affect certain Website features.

B. Information You Provide to Us

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Contact number
  • Email address
  • Payment details (processed securely via payment gateways)

This is referred to as Order Information.

When we mention “Personal Information” in this policy, it includes both Device Data and Order Information.

2. How We Use Your Information

We use the information collected for purposes including:

  • Processing and fulfilling orders
  • Arranging shipping and delivery
  • Sending order confirmations and invoices
  • Responding to inquiries and customer support requests
  • Detecting and preventing fraud or unauthorized activity
  • Improving Website functionality and user experience
  • Sending promotional offers or marketing communications (only where permitted)

Device Data helps us understand customer behavior, enhance site performance, and measure the effectiveness of our campaigns.

3. Sharing of Information

We may share your Personal Information with trusted third-party service providers who assist us in operating our business. These may include:

  • E-commerce platform providers
  • Payment processors
  • Shipping and logistics partners
  • Analytics providers

These partners only use your information as necessary to perform services on our behalf.

We may also disclose information if required by law, legal proceedings, or to protect our rights and safety.

4. Advertising and Marketing

We may use your information to deliver relevant advertisements or marketing communications that may interest you.

You can opt out of targeted advertising through:

  • Your social media account settings
  • Google Ads settings
  • Industry opt-out platforms such as the Digital Advertising Alliance

Please note that opting out does not mean you will stop seeing ads, only that they may be less personalized.

5. Do Not Track Signals

Currently, our Website does not respond differently to “Do Not Track” signals from browsers.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to certain processing activities

If you would like to exercise any of these rights, please contact us at:

contact@crestmaison.in

For customers located in the European Economic Area (EEA), your data may be processed outside your country, including in jurisdictions that may have different data protection laws.

7. Data Retention

We retain your Order Information for our records and legal obligations unless you request deletion. Certain information may be retained where required for tax, accounting, or fraud prevention purposes.

8. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

9. Contact Information

If you have any questions about this Privacy Policy, your personal data, or wish to make a complaint, please contact us at:

Email: contact@crestmaison.in
Website: crestmaison.in